Question 1

How do I register on FA99?

Accepted Answer

Signing up with FA99 is quick and easy. Registration page Enter your mobile number, name, date of birth, and password. Then verify the OTP sent to your mobile and your account will be ready — the whole process takes just 2 minutes. Was this answer helpful? Yes No

Question 2

How many FA99 accounts can be created with one mobile number?

Accepted Answer

Only one FA99 account can be created per mobile number. Creating multiple accounts is a violation of FA99's terms. If multiple accounts are found to be in use, all accounts may be permanently closed and any funds held may be forfeited. Was this answer helpful? Yes No

Question 3

What should I do if I forget my password?

Accepted Answer

Enter Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password — done in 3 minutes. Was this answer helpful? Yes No

Question 4

What should I do if my account gets locked?

Accepted Answer

After three consecutive incorrect password attempts, your FA99 account will be locked for 30 minutes. Please try again after 30 minutes. If the issue persists, log in using OTP or at the Help Center Get in Touch Was this answer helpful? Yes No

Question 5

Can I update my profile information?

Accepted Answer

Log in to your account and go to Settings or the Profile section to update your email and certain details. However, changing your mobile number or date of birth requires identity verification through FA99 support. Was this answer helpful? Yes No

Question 6

What should I do if I want to close my FA99 account?

Accepted Answer

If you'd like to take a break from gaming, Responsible Gaming Use the self-exclusion or cooling-off option on the page. To permanently close your account, contact support. We recommend withdrawing any remaining balance beforehand. Was this answer helpful? Yes No

Question 7

How do I deposit using bikash or Nagad?

Accepted Answer

Log in to FA99 and go to the Deposit menu. Select bikash or Nagad, enter the amount, send the exact amount to the number shown on screen, and submit the transaction ID. Your balance is typically updated within 2–5 minutes. Was this answer helpful? Yes No

Question 8

What are the minimum and maximum deposit amounts?

Accepted Answer

The minimum deposit on FA99 is ৳500 BDT. Maximum deposit limits vary by payment method. With bikash and Nagad, you can deposit up to ৳50,000 BDT per day. For larger deposits, please use bank transfer. Was this answer helpful? Yes No

Question 9

Money was deducted but the deposit didn't go through — what should I do?

Accepted Answer

Wait 15 minutes first — there's sometimes a short delay. If it still hasn't arrived, grab your bKash or Nagad transaction ID and reach out to FA99 at the Help Center via Live Chat. Providing accurate details ensures a faster resolution. Was this answer helpful? Yes No

Question 10

Are there any charges on deposits?

Accepted Answer

FA99 does not charge any deposit fees. However, bikash or Nagad may deduct their own transaction fees as per their terms. There are no hidden charges from FA99. Was this answer helpful? Yes No

Question 11

Can I set a deposit limit?

Accepted Answer

Yes. As part of FA99's responsible gaming features, you can set your own daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 72-hour waiting period. Was this answer helpful? Yes No

Question 12

How do I withdraw money from FA99?

Accepted Answer

Log in and go to the Withdraw menu. Enter your bikash or Nagad number, the amount, and confirm with your password. FA99 typically sends the funds to your bikash or Nagad within 2 minutes. Transfers between 11 PM and 6 AM may take slightly longer. Was this answer helpful? Yes No

Question 13

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount at FA99 is ৳300 BDT. Withdrawals from bonus balance require wagering conditions to be met. Funds from your original deposit can be withdrawn at any time. Was this answer helpful? Yes No

Question 14

How long does a withdrawal take?

Accepted Answer

Withdrawals to bKash and Nagad typically arrive within 2–10 minutes. Bank transfers may take 1–2 business days. During peak hours or late at night, it may take slightly longer. If more than 30 minutes have passed, at the Help Center let us know. Was this answer helpful? Yes No

Question 15

What should I do if my withdrawal is rejected?

Accepted Answer

Withdrawals are commonly rejected due to unmet wagering requirements, an incorrect bKash number, or an unverified account. Go to the Account section to see the reason for rejection, and contact support if needed. Was this answer helpful? Yes No

Question 16

What is the maximum daily withdrawal limit?

Accepted Answer

For regular members at FA99, the maximum daily withdrawal limit is ৳50,000 BDT. VIP members enjoy a higher limit. If you need to withdraw a larger amount, you can submit a special request to support. Was this answer helpful? Yes No

Question 17

How do I claim the 100% Welcome Bonus?

Accepted Answer

At FA99 Registration Once you make your first deposit, a 100% bonus will be credited to your balance automatically — no separate code needed. Deposit a minimum of ৳500 to receive a bonus of up to ৳10,000 BDT. Was this answer helpful? Yes No

Question 18

What are the wagering requirements? What do I need to do to withdraw a bonus?

Accepted Answer

Wagering means you must bet the bonus amount a set number of times before you can withdraw it. For example: if you receive a ৳1,000 bonus with a 10x wagering requirement, you'll need to place ৳10,000 in bets before withdrawing any winnings from that bonus. Learn more Terms & Conditions See the page. Was this answer helpful? Yes No

Question 19

How much bonus do I get for referring a friend?

Accepted Answer

When you refer a friend to FA99's referral program and they make their first deposit, you'll receive a cash bonus. You can find your referral code in the Profile section. For more details, check the latest Promotions See the page. Was this answer helpful? Yes No

Question 20

How do I use a FA99 voucher code?

Accepted Answer

FA99's Voucher Go to the page and enter the code. A valid code will instantly add the balance or bonus to your account. Voucher codes can be found on social media or in promotional emails. Was this answer helpful? Yes No

Question 21

How do I receive my weekly cashback?

Accepted Answer

VIP members at FA99 receive weekly cashback. Regular members can also earn cashback by placing a certain amount in bets. Rewards View current cashback offers and terms on the page. Was this answer helpful? Yes No

Question 22

What games are available on FA99?

Accepted Answer

FA99 offers 300+ games — slots, table games (poker, blackjack, roulette), Live Casino, fishing games, and much more. In the Sports Betting section, you can bet on cricket, football, tennis, and 20+ other sports. Was this answer helpful? Yes No

Question 23

How do I place a bet on a live match?

Accepted Answer

Sports Betting Go to the page and click the "Live" tab. You'll see a list of ongoing matches. Click on your preferred match to view the odds and add them to your bet slip. Enter the amount and confirm. Was this answer helpful? Yes No

Question 24

Are FA99's games fair?

Accepted Answer

Yes. All games on FA99 run on RNG (Random Number Generator) technology, which is completely fair and ensures no one can predict results in advance. Regular audits are conducted by independent third parties. Was this answer helpful? Yes No

Question 25

Where can I get free spins?

Accepted Answer

FA99 regularly offers free spins — especially during new game launches, weekend promotions, and for VIP members. Latest Promotions Check the page regularly. Was this answer helpful? Yes No

Question 26

Can I play FA99 games on mobile?

Accepted Answer

Yes. FA99's website is fully mobile-friendly — you can play all games from any smartphone browser. Android and iOS apps are also available. Simply log in via your mobile browser and add FA99 to your home screen for an app-like experience. Was this answer helpful? Yes No

Question 27

Is FA99 completely safe?

Accepted Answer

Yes. FA99 uses 256-bit SSL encryption — the same level of protection used in banking. Your login credentials, password, and financial information are all encrypted. Independent security auditors regularly review FA99's systems. Was this answer helpful? Yes No

Question 28

I think my account has been hacked — what should I do?

Accepted Answer

Contact FA99 support immediately and request your account to be suspended. Then verify your mobile number and change your password. FA99 staff will investigate and assist you. Was this answer helpful? Yes No

Question 29

Does FA99 share my information with third parties?

Accepted Answer

No. FA99 never sells your personal information or shares it with third parties without your consent. Limited data may be shared solely for payment processing or legal compliance. For details, Privacy Policy View. Was this answer helpful? Yes No

Question 30

How do I enable two-factor authentication?

Accepted Answer

When OTP-based login is enabled on FA99, a verification code will be sent to your mobile at the start of every session — this acts as two-factor authentication. You can turn it on under "Login Security" in your account settings. Was this answer helpful? Yes No

Question 31

How do I protect myself from fraud?

Accepted Answer

FA99 will never ask for your password or OTP by phone or SMS. Only fa99.ws Use the official website. Do not click on unknown links. If anyone claiming to be an FA99 staff member asks for your password, report it to support immediately. Was this answer helpful? Yes No

Question 32

How do I contact FA99 support?

Accepted Answer

FA99 offers 24/7 live chat support — all in Bangla. Help Center Visit the page for live chat or email support. Email: support@fa99.ws Was this answer helpful? Yes No

Question 33

Is there an age restriction for using FA99?

Accepted Answer

Yes. You must be at least 18 years old to use FA99. Age is verified at the time of registration. Gaming by minors is strictly prohibited. Responsible Gaming Learn more on the page. Was this answer helpful? Yes No

Question 34

How does the FA99 VIP program work?

Accepted Answer

Every bet you place on FA99 earns VIP points. As your points accumulate and you move up the VIP tiers, you'll unlock cashback rewards, higher withdrawal limits, a personal account manager, and exclusive offers. Rewards see the full details on the page. Was this answer helpful? Yes No

Question 35

Where can I find FA99's terms and conditions?

Accepted Answer

FA99 Full Terms & Conditions Terms & Conditions You can find them in Bangla on the page. We recommend reading them before registering — especially the sections on bonuses and withdrawals. Was this answer helpful? Yes No

FA99 FAQ — All your questions answered here

Why do millions of Bangladeshis choose FA99?

Fully in Bengali

BKash & Nagad Support

24/7 Support

Instant Withdrawal

Bank-Level Security

New Offers Every Day

Can't find an answer? We're here to help!

Live Chat

Email Support

Help Center

Got all your questions answered? Start playing on FA99 today!